Refund Policy

Refunds

We do not offer refunds or replacements if the wrong shipping address is provided.

We offer refunds if you meet the following criteria:

(1) Items must be sent in the same condition as they were received, using our return label that is provided by our customer service representatives.

(2) Email your Name, Order Number, and any information about why you are requesting a refund to info@frondandco.com

We have a 30-day money-back guarantee with a 30% restocking fee. Once we process your refund, it will take an additional 3-5 business days to process through your bank.

Do not send your purchase back to the address from which it came.

 

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will issue a refund minus shipping costs, priority processing, insurance, and the 30% restocking fee.

If the correct address was provided, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay a new shipping and handling fee.

Order Cancellation

All of our products are printed on demand specially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered.

International Shipping

Customs Duties, Tax, and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us at info@frondandco.com